Shipping policy

Shipping Policy

Effective Date: August 24, 2026

At Kinsey Atelier, we are committed to delivering your jewelry safely and securely. Please review our shipping terms below before placing your order.

1. Free Shipping Across India

We offer FREE shipping on all orders within India.

Your order will be carefully packed and shipped through our trusted courier partners. Shipments are fully insured during transit for added protection.

2. Order Processing & Delivery

Orders are generally delivered within 5–7 business days after dispatch.

Delivery timelines may vary depending on the delivery location, courier service availability, weather conditions, public holidays, or other circumstances beyond our reasonable control.

In rare circumstances, deliveries may be delayed due to:

Government restrictions or interventions;
Natural disasters or adverse weather conditions;
Transportation disruptions;
Public holidays or unforeseen operational issues;
Other circumstances beyond the control of Kinsey Atelier or our courier partners.

3. Jammu & Kashmir and North-Eastern States

Orders shipped to Jammu & Kashmir and North-Eastern states of India may require additional time for delivery due to logistics and courier service limitations in certain areas.

We appreciate your patience in such cases.

4. Inspect Your Package Before Acceptance

All orders are shipped fully insured. We strongly recommend that customers inspect the package carefully for any visible damage, tampering, or signs of opening before accepting or signing for the delivery.

If the package appears damaged or tampered with, please:

Take clear photographs and/or videos of the package before opening it;
Inform the delivery personnel immediately, where possible;
Contact Kinsey Atelier at contact@kinseyatelier.com as soon as possible.

This will help us investigate and resolve any transit-related issue efficiently.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact number.

Kinsey Atelier may not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.

6. Delivery Attempts

Our courier partners may make delivery attempts according to their standard procedures. Customers are requested to remain available at the provided delivery address and ensure that the provided phone number is reachable.

If an order is returned to Kinsey Atelier due to repeated failed delivery attempts or an incorrect address, additional shipping charges may apply for re-shipment.