Refund policy

Refund & Return Policy

Effective Date: August 24, 2026

At Kinsey Atelier, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or exchange within 7 days from the date of delivery, subject to the eligibility conditions mentioned below.

1. Return & Exchange Period

Customers can request a return or exchange within 7 days after the order has been delivered.

The return or exchange request must be raised within this 8-day period. Requests submitted after 8 days from delivery may not be accepted.

2. Eligibility for Return & Exchange

Products are eligible for return or exchange only if they are:

Unused and unworn;
In their original condition;
Undamaged and free from signs of wear;
Returned with all original tags, labels, and accessories intact;
Returned in the original packaging;
Accompanied by any certificates, cards, or other items provided with the order;
Eligible for return or exchange under Kinsey Atelier's return policy.

We reserve the right to reject a return or exchange if the product shows signs of use, damage, alteration, wear, or does not meet the above conditions.

3. How to Request a Return or Exchange

To request a return or exchange, please contact us within 7 days of delivery.

Email: contact@kinseyatelier.com

Please include your:

Order number;
Name and contact details;
Reason for return or exchange;
Photographs or videos of the product, if requested by our team.

Our customer support team will review your request and provide the next steps.

4. Reverse Pickup

Kinsey Atelier provides a reverse pick-up facility for most serviceable PIN codes through our courier partners.

If reverse pick-up is available for your PIN code, we will arrange the pickup of the eligible product after your return request is approved.

For PIN codes that are not serviceable for reverse pickup, the customer may be required to self-ship the eligible product to the return address provided by Kinsey Atelier.

Products must be securely packed to prevent damage during transit.

5. Exchange Policy

Eligible products may be exchanged within 7 days of delivery, subject to product availability and approval of the exchange request.

The replacement product will be shipped after the returned product has been received and inspected by Kinsey Atelier.

If the requested replacement product is unavailable, we may offer an alternative solution, subject to our applicable policies.

6. Product Inspection

All returned products are subject to inspection after they reach us.

The product must meet the return conditions stated in this policy. If the returned product is found to be used, worn, damaged, altered, incomplete, or missing its original packaging, tags, certificates, or other included items, the return or exchange may be rejected.

7. Refunds

For an approved return, the refund will be processed after the returned product has been received and successfully inspected.

The refund will generally be issued to the original payment method or through another method communicated by Kinsey Atelier, as applicable.

The time taken for the refund to reflect in your account may depend on your bank, card issuer, payment provider, or other financial institution.

8. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible after delivery at:

Email: contact@kinseyatelier.com

Please provide your order number along with clear photographs and/or videos of the product and packaging when requested.

We will review the issue and, where the claim is verified, provide an appropriate resolution such as replacement, exchange, or refund, subject to our assessment and applicable law.